Guest Experience
Customer Feedback Terminals
Capture the rating at the moment of experience. A countertop touchscreen asks one question at the counter, routes praise to public reviews, and pages a manager about problems while the customer is still in the building.
Capture the rating at the moment of experience
Emailed surveys arrive hours after the visit and most go unanswered. The honest signal exists for about three seconds — at the counter, right after the experience — and that is exactly where a feedback terminal lives. One question, three faces or a 0–10 scale, one tap before the customer picks up their coffee or their keys.
TelemetryOS runs feedback terminals as applications on the same managed fleet as digital signage, menu boards, and kiosks. The screen asks for a rating; the application decides what happens next. A high score can roll straight into a public-review prompt with a QR deep-link. A low score can open a private comment field and page a manager — and because TelemetryOS enables applications to connect to REST APIs and webhooks, that page lands in Slack, Teams, or a ticketing queue in seconds, while the customer is still in the building.
Captured at the point of experience, response rates run far beyond anything an emailed survey achieves, and the responses come with context: location, daypart, and screen, all visible alongside fleet health in the same console that watches the rest of the screen network.
One fleet from the menu board to the counter
Single-purpose feedback hardware locks the workflow to a vendor, and a survey tablet on a stand fails quietly until someone notices the dead screen. TelemetryOS treats the feedback terminal as one more device in the fleet — monitored from the device management console, updated over the air, and reporting health and interaction data next to every other screen in the building.
Storage scopes carry the multi-location load. Brand colors and the question set live at the application scope and deploy to every café, store, or branch at once; each location's review URL and alert webhook live at the instance scope; the offline response queue lives on the device. Corporate changes the question once, and eight hundred locations update without losing their local routing.
The hardware stays standard, too. A Node Mini drives a countertop touchscreen for the rating flow, while Node Pro handles larger interactive displays — the same devices, SDK, and console an operator already uses for the wall behind the counter. The wall is what the brand says; the counter is where the customer tells you whether you got it right.
Frequently Asked Questions
Common questions about customer feedback terminals
Ready to hear from customers before they leave?
Start building on TelemetryOS today, or talk to our team about your feedback workflow.